Cvent Event Management Practice Exam

What action should be taken to reduce confusion about registration changes mentioned in feedback from last year's event?

1. Disable registration modifications

2. Confirm attendee changes via phone

3. Check that the Modification Confirmation Email is set to active

4. Provide manual updates only

The correct answer is: Check that the Modification Confirmation Email is set to active

Ensuring clarity around registration changes is essential to maintaining attendee satisfaction and engagement. By setting the Modification Confirmation Email to active, individuals who make changes to their registration will receive an automatic confirmation of their updates. This direct communication helps to confirm that their modifications have been successfully recorded, reducing ambiguity and confusion surrounding whether or not their changes have been acknowledged. This method is efficient and less labor-intensive than confirming changes via phone, as it allows for an automated system to manage and communicate with attendees. It also offers a written record of the changes, which attendees can refer back to, further minimizing potential misunderstandings. By contrast, disabling registration modifications would eliminate any possibility for attendees to make necessary changes, likely leading to greater frustration. Providing manual updates only would not scale well and could lead to inconsistencies in communication, leaving room for errors and miscommunication. Thus, activating the Modification Confirmation Email serves as a proactive approach to address feedback from last year's event effectively.